At TMT Steel India we supply genuine, ISI-certified TMT bars in bulk. Because TMT steel is a heavy, made-to-order construction material supplied by weight, orders are non-returnable once they have been delivered and accepted. A free replacement is provided only in the limited cases described below — when the material delivered does not match your confirmed order, or arrives damaged in transit.
Once your TMT order has been delivered to the site and accepted, it cannot be returned for change of mind, over-ordering, project changes or price fluctuations. As bulk steel is cut, weighed and dispatched specifically against your confirmed requirement, we are unable to take back correctly supplied material. Please confirm your brand, grade, size and quantity carefully before placing a bulk order.
If we deliver an item that does not match your confirmed order — for example a different brand, grade, size or quantity than what was agreed — you are entitled to a free replacement of the correct material at no extra cost. This is the primary situation in which a return/exchange is accepted, and the fault lies with us.
If the material is found to be damaged during transit or the delivered quantity is short against the invoice, we will replace or make up the shortfall free of charge, provided it is reported at the time of delivery or within the time limit below, with supporting photos and the delivery documents.
To claim a replacement for a wrong, incorrect, damaged or short-supplied item, you must inform us within 3 days (72 hours) of delivery. Please:
Claims raised after 3 days from delivery may not be accepted.
Once your claim is verified, we will arrange the correct or replacement material and coordinate collection of the wrong/damaged stock from your site at our cost. Replacements for valid claims are free of charge — there are no return shipping or handling fees for you, as the issue arose from our side. We aim to resolve verified claims as quickly as possible.
An order may be cancelled only before it has been dispatched. Once the material has been loaded or is in transit, the order cannot be cancelled. Any advance adjustment for a valid pre-dispatch cancellation will be handled as per the terms agreed at the time of booking.
Returns or replacements will not be provided in the following cases:
For any return, replacement or order issue, please contact us, email info@tmtsteelbulkorder.in or call +91 8437704928. Our support team is available Monday–Saturday, 9am to 7pm.